Terms of Service

• Legal Contact: [email protected]

• Business Address: TenantSee Inc., Canada (full address available upon request)

• Response Time: We respond to all legal inquiries within 10 business days

• These Terms of Service constitute a legally binding agreement between you and TenantSee Inc.

• For urgent legal matters, please mark your email subject as "URGENT LEGAL MATTER"

• By accessing, registering for, or using TenantSee, you agree to be legally bound by these Terms of Service

• You acknowledge that you have read, understood, and agree to be bound by these terms and our Privacy Policy

• If you do not agree to these terms, you must immediately discontinue use of our services

• These terms are effective as of the date you first access our services or create an account

• Electronic acceptance of these terms has the same legal effect as a written signature under Canadian Electronic Transactions Acts

• You confirm that you have the legal authority to enter into this agreement on behalf of yourself or your organization

• TenantSee is a comprehensive rental property management platform serving landlords, property managers, and tenants across Canada

• We provide tools for property management, tenant communication, financial tracking, payment processing, document storage, and regulatory compliance reporting

• Our revenue model includes: (1) monthly subscription fees for platform access, and (2) a 1% transaction fee on rental payments processed through our system

• We integrate with third-party service providers including Stripe (payment processing), AWS S3 (data storage), and other essential business services

• We continuously improve our services through user feedback, usage analytics, and regulatory compliance updates

• Services may include beta features, integrations, and add-on modules subject to additional terms

• You must be at least 18 years old and have the legal capacity to enter into binding contracts in your jurisdiction

• You must provide accurate, complete, and current information when creating your account and keep this information updated

• You are solely responsible for maintaining the confidentiality and security of your login credentials

• You must immediately notify us of any unauthorized access to your account or suspected security breach

• You are fully responsible for all activities that occur under your account, whether authorized by you or not

• One person or entity may not maintain multiple accounts without our express written permission

• You agree to use the service only for lawful purposes and in compliance with all applicable laws, regulations, and these terms

• Business users must ensure they have proper licensing and regulatory compliance for property management in their jurisdiction

• You may not use our service for any illegal, unauthorized, or prohibited purposes under applicable law

• You may not transmit, upload, or introduce viruses, malware, trojans, or other harmful or malicious code

• You may not attempt to gain unauthorized access to our systems, other users' accounts, or third-party systems through our platform

• You may not use the service to harass, threaten, abuse, or harm others, or to discriminate based on protected characteristics

• You may not post, transmit, or distribute spam, advertising, promotional materials, or unsolicited communications

• You may not violate any applicable laws, regulations, or third-party rights including intellectual property rights

• You may not use automated tools, bots, or scripts to access our services without explicit written permission

• You may not reverse engineer, decompile, or attempt to discover our source code or proprietary algorithms

• You may not use our services to process payments for illegal activities or to circumvent payment processing regulations

• You may not impersonate others or provide false information about your identity or affiliation

• Subscription fees are billed monthly in advance and are non-refundable except as required by law or specified in these terms

• Transaction fees of 1% apply to all rental payments processed through our platform, deducted automatically from processed amounts

• All fees are quoted and payable in Canadian dollars unless otherwise specified

• We reserve the right to change our pricing with 60 days' written notice to affected users

• Payment failures may result in service suspension after 7 days' notice and account termination after 30 days

• Disputed charges must be reported within 60 days of the statement date or they will be deemed accepted

• You authorize us to charge your designated payment method for all fees, and you are responsible for ensuring payment method validity

• Refunds, when applicable, will be processed within 10 business days to the original payment method

• Enterprise users may negotiate custom payment terms subject to separate written agreement

• All transaction processing is subject to our payment processor's (Stripe) terms and conditions

• TenantSee complies with Canadian anti-money laundering (AML) and anti-terrorist financing regulations

• We implement Know Your Customer (KYC) procedures and may require identity verification for account activation

• We monitor transactions for suspicious activity and report as required by FINTRAC and other regulatory authorities

• We screen users against government sanctions lists and may suspend accounts for individuals or entities on such lists

• Users must not use our platform to process payments related to illegal activities, money laundering, or terrorist financing

• We reserve the right to freeze accounts, reverse transactions, and report suspicious activities to authorities

• Users must comply with all applicable tax reporting requirements for rental income processed through our platform

• We may request additional documentation to verify identity, business legitimacy, or transaction purpose

• Failure to comply with AML/KYC requirements may result in immediate account suspension or termination

• Your privacy rights and our data handling practices are governed by our Privacy Policy, incorporated by reference

• You retain ownership of all property and tenant data you input into our system, subject to the license granted below

• You grant TenantSee a non-exclusive license to use your data solely for providing services, generating anonymized analytics, and ensuring platform security

• We implement industry-standard security measures including encryption, access controls, and regular security audits

• You are responsible for maintaining backups of important data and ensuring data accuracy

• We comply with applicable Canadian privacy laws including PIPEDA and provincial privacy legislation

• Cross-border data transfers are protected by appropriate safeguards including adequacy decisions and standard contractual clauses

• You must notify us immediately of any suspected data security incidents involving your account

• We will notify you of any data breaches affecting your personal information within 72 hours of discovery

• You acknowledge that no security measures are 100% effective and you use our services at your own risk regarding data security

• We commit to maintaining 99.5% platform uptime calculated monthly, excluding scheduled maintenance and force majeure events

• Scheduled maintenance will be announced at least 48 hours in advance during off-peak hours when possible

• Emergency maintenance may occur without advance notice to address security vulnerabilities or critical system issues

• Service credits of 10% of monthly subscription fees apply for each full 4-hour period of unscheduled downtime beyond our SLA

• Service credits are your sole remedy for availability failures and must be requested within 30 days

• We may suspend service immediately for account violations, non-payment, or to comply with legal requirements

• Third-party service failures (Stripe, AWS, internet providers) are not counted against our uptime commitment

• We maintain disaster recovery and business continuity plans to minimize service disruptions

• Service level commitments do not apply to beta features or preview functionality

• TenantSee, our logo, and all related trademarks, service marks, and trade names are owned by TenantSee Inc.

• You may not reproduce, distribute, modify, or create derivative works of our platform without express written permission

• You grant us a worldwide, royalty-free license to use, display, and process content you submit solely for providing our services

• You retain all ownership rights to your property data, tenant information, and uploaded documents

• You represent and warrant that you have all necessary rights to grant the above license and that your content does not infringe third-party rights

• We respect intellectual property rights and will respond to valid copyright infringement notices under applicable law

• Report intellectual property infringement to [email protected] with detailed information and supporting documentation

• We may suspend accounts that repeatedly infringe intellectual property rights

• You may not use our intellectual property in domain names, business names, or other commercial identifiers without permission

• TenantSee provides technology tools and does not provide legal, financial, tax, or real estate advice

• Any information or suggestions provided through our platform are for informational purposes only and do not constitute professional advice

• You should consult qualified professionals (lawyers, accountants, real estate agents) for advice specific to your situation

• We disclaim all liability for decisions made based on information or suggestions provided through our platform

• Users remain solely responsible for compliance with all applicable landlord-tenant laws, building codes, safety regulations, and licensing requirements

• We do not verify the accuracy of user-submitted information or guarantee compliance with legal requirements

• Professional users must maintain appropriate licensing, insurance, and regulatory compliance independent of our platform

• We may provide educational content and best practices but these do not constitute professional recommendations

• You indemnify us against any claims arising from your reliance on platform information in place of professional advice

• Canadian consumers may have additional rights under provincial consumer protection legislation that cannot be waived by these terms

• Residents of provinces with cooling-off period laws may cancel subscription services within the applicable period for a full refund

• We comply with all applicable provincial consumer protection acts and regulations

• Quebec residents: These terms are subject to Quebec Civil Code provisions and consumer protection laws

• Ontario residents: Services are subject to the Consumer Protection Act, 2002 and related regulations

• If you believe you have consumer protection rights that conflict with these terms, contact us at [email protected]

• We will work with consumers to resolve any conflicts between these terms and mandatory consumer protection rights

• Some limitation of liability provisions may not apply to consumer users where prohibited by law

• Business users acknowledge they are not entitled to consumer protection rights and agree to commercial terms

• We are committed to making our platform accessible to users with disabilities in compliance with applicable accessibility legislation

• We strive to meet Web Content Accessibility Guidelines (WCAG) 2.1 AA standards where technically feasible

• If you encounter accessibility barriers, please contact us at [email protected] for assistance

• We will make reasonable efforts to accommodate users with disabilities and provide alternative access methods when possible

• Ontario users: We comply with the Accessibility for Ontarians with Disabilities Act (AODA) requirements

• We welcome feedback on accessibility improvements and will consider suggestions for platform enhancements

• Accessibility accommodations will be provided at no additional cost where reasonably possible

• We are not liable for service delays, failures, or unavailability due to circumstances beyond our reasonable control

• Force majeure events include: natural disasters, pandemics, government actions, war, terrorism, labor disputes, and infrastructure failures

• Third-party service provider failures (internet, cloud services, payment processors) constitute force majeure events

• During force majeure events, we will make reasonable efforts to maintain service and communicate with users about restoration timelines

• Subscription fees will not be prorated for force majeure-related service disruptions lasting less than 7 consecutive days

• Extended force majeure events (over 30 days) may entitle users to subscription refunds for the affected period

• We will prioritize service restoration and implement business continuity measures during force majeure events

• Users acknowledge that force majeure events may result in data processing delays or temporary feature limitations

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENANTSEE'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM

• WE DISCLAIM ALL LIABILITY FOR THE ACCURACY, COMPLETENESS, OR RELIABILITY OF DATA ENTERED BY USERS INTO THE PLATFORM

• WE ARE NOT LIABLE FOR FAILURES, SECURITY INCIDENTS, OR SERVICE DISRUPTIONS OF THIRD-PARTY PROVIDERS (STRIPE, AWS, ETC.)

• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

• WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE

• YOU ACKNOWLEDGE THAT YOU USE OUR SERVICES AT YOUR OWN RISK AND ARE RESPONSIBLE FOR IMPLEMENTING ADDITIONAL SAFEGUARDS AS NEEDED

• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES REGARDLESS OF THE THEORY OF LIABILITY

• SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIABILITY LIMITATIONS, SO THESE LIMITATIONS MAY NOT APPLY TO YOU

• THIS LIMITATION OF LIABILITY APPLIES TO ALL CLAIMS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY

• You agree to indemnify, defend, and hold harmless TenantSee and its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• • Your use of our services in violation of these terms or applicable law

• • Your breach of any representation, warranty, or obligation in these terms

• • Your violation of any third-party rights, including intellectual property or privacy rights

• • Any content you submit, upload, or transmit through our platform

• • Your failure to comply with applicable laws, regulations, or professional licensing requirements

• This indemnification obligation survives termination of your account and these terms

• We reserve the right to assume control of the defense of any matter subject to indemnification by you

• You may not settle any claim subject to this indemnification without our prior written consent

• This indemnification is in addition to, not in lieu of, any other remedies available to us

• You may terminate your account at any time through your account settings or by contacting customer support

• We may suspend or terminate your account immediately for: (a) material breach of these terms, (b) non-payment of fees, (c) violation of applicable law, or (d) suspected fraudulent activity

• We will provide 30 days' written notice before termination for non-material breaches, giving you opportunity to cure the breach

• Upon termination, your access to the service will be suspended and you remain responsible for all charges incurred before termination

• We will provide you with access to export your data for 30 days following termination, after which data may be permanently deleted

• We may retain some information as required by law, for fraud prevention, or to enforce these terms

• Termination does not affect either party's rights and obligations that accrued before termination

• Subscription fees are non-refundable upon termination except where required by law or specified in these terms

• We reserve the right to delete accounts that remain inactive for more than 2 years after providing 60 days' notice

• Before initiating any legal proceeding, you agree to attempt to resolve disputes through good faith negotiation with our legal team

• If negotiation fails, disputes shall be resolved through binding arbitration administered by the ADR Institute of Canada

• Arbitration shall be conducted in English in the province where our business is primarily conducted, under Canadian arbitration law

• The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction

• Each party shall bear its own costs and fees unless the arbitrator determines otherwise based on the relative success of each party's claims

• TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION

• Claims must be brought individually and not as part of any purported class or representative proceeding

• Small claims court proceedings are exempt from this arbitration requirement if within the court's jurisdiction limits

• This arbitration provision survives termination of your account and these terms

• Emergency injunctive relief may be sought in court to prevent irreparable harm pending arbitration

• We may modify, suspend, or discontinue any aspect of our services with 90 days' written notice to users

• In the event of business sale, merger, or acquisition, these terms will transfer to the successor entity with user notification

• If we discontinue services permanently, we will provide 6 months' notice and assistance with data migration

• We may introduce new features, modify existing features, or retire features based on business needs and user feedback

• Material changes to these terms require 60 days' notice and your continued use constitutes acceptance

• We maintain business continuity and disaster recovery plans to ensure service availability

• In the unlikely event of business closure, we will cooperate with users to facilitate orderly data transition

• Service modifications will not materially diminish core functionality without appropriate notice and transition support

• These Terms of Service are governed by the federal laws of Canada and the provincial laws of the province where TenantSee Inc. is incorporated

• Any disputes not subject to arbitration will be resolved in the courts of competent jurisdiction in Canada

• You consent to the exclusive jurisdiction of Canadian courts for any legal proceedings not subject to arbitration

• If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect

• These terms, together with our Privacy Policy, constitute the entire agreement between you and TenantSee regarding your use of our services

• No waiver of any provision will be considered a continuing waiver of that or any other provision

• We may assign these terms in connection with a merger, acquisition, or sale of assets with notice to users

• You may not assign your rights or obligations under these terms without our prior written consent

• Headings in these terms are for convenience only and do not affect interpretation