Terms of Service

• Company: Pixel Perfect Software Inc. (federally incorporated under the Canada Business Corporations Act), operating the TenantSee platform

• Business Address: Pixel Perfect Software Inc., Nova Scotia, Canada (full registered address available upon request)

• Legal Contact: [email protected]

• Customer Support: [email protected]

• Response Time: We respond to all legal inquiries within 10 business days

• For urgent legal matters, please mark your email subject as "URGENT LEGAL MATTER"

• By accessing, registering for, or using TenantSee, you agree to be legally bound by these Terms of Service

• You acknowledge that you have read, understood, and agree to be bound by these terms and our Privacy Policy

• If you do not agree to these terms, you must immediately discontinue use of our services

• These terms are effective as of the date you first access our services or create an account

• Electronic acceptance has the same legal effect as a written signature under Canadian provincial Electronic Transactions Acts and PIPEDA

• You confirm that you have the legal authority to enter into this agreement on behalf of yourself or your organization

• Business Users are landlords, property managers, and other individuals or entities using TenantSee primarily for commercial rental property management purposes

• Consumer Users are tenants and other individuals using TenantSee primarily for personal, family, or household purposes

• Where these terms distinguish between Business Users and Consumer Users, the applicable provisions are clearly identified

• TenantSee is a rental property management platform serving landlords, property managers, and tenants across Canada

• We provide tools for property management, tenant communication, financial tracking, payment processing, document storage, and regulatory compliance reporting

• Our revenue model includes: (1) monthly subscription fees for platform access, and (2) a 1% transaction fee on rental payments processed through our system

• Payment Processing: TenantSee acts as a payment facilitator. We do not take possession of or hold rental funds. All payments are processed directly through our licensed payment partner, Stripe Inc.

• We integrate with third-party service providers including Stripe (payments), Amazon Web Services (storage), Plunk (email), and Mixpanel (anonymized analytics)

• Services may include beta features, integrations, and add-on modules subject to additional terms

• You must be at least 18 years old and have the legal capacity to enter into binding contracts in your jurisdiction

• You must provide accurate, complete, and current information when creating your account and keep this information updated

• You are solely responsible for maintaining the confidentiality and security of your login credentials

• You must immediately notify us at [email protected] of any unauthorized access to your account or suspected security breach

• You are fully responsible for all activities that occur under your account, whether authorized by you or not

• One person or entity may not maintain multiple accounts without our express written permission

• Business Users must ensure they have proper licensing and regulatory compliance for property management in their jurisdiction

• You may not use our service for any illegal, unauthorized, or prohibited purposes under applicable law

• You may not transmit viruses, malware, or other harmful code

• You may not attempt to gain unauthorized access to our systems, other users' accounts, or third-party systems

• You may not discriminate based on protected characteristics under the Canadian Human Rights Act or applicable provincial human rights codes

• You may not post, transmit, or distribute spam or unsolicited communications

• You may not use automated tools, bots, or scripts to access our services without explicit written permission

• You may not reverse engineer, decompile, or attempt to discover our source code

• You may not use our services to process payments for illegal activities

• Subscription fees are billed monthly in advance. All fees are quoted in Canadian dollars

• All fees exclude applicable sales taxes (GST/HST/PST/QST), calculated based on your province of residence

• Transaction fee of 1% applies to all rental payments processed through our platform, deducted automatically

• We may change pricing with 60 days' notice. You may cancel without penalty if you disagree with a price change

• You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period

• Refunds available for: provincial cooling-off periods, SLA failures, material service reductions, our breach, or termination without cause

• Disputed charges must be reported within 120 days. We investigate all disputes in good faith within 30 days

• Payment failures may result in service suspension after 7 days' notice and termination after 30 days

• We comply with Canadian AML and anti-terrorist financing regulations under the PCMLTFA

• TenantSee facilitates rent payments through Stripe Inc. and does not directly hold, transmit, or take possession of funds

• Stripe is a registered payment service provider under the Retail Payment Activities Act (RPAA)

• We implement KYC procedures. Identity verification is required for accounts processing rental payments and accounts flagged by fraud detection

• We monitor transactions for suspicious activity and report as required by FINTRAC

• We screen users against government sanctions lists and Politically Exposed Persons (PEP) lists

• Failure to comply with AML/KYC requirements may result in immediate account suspension or termination

• Your privacy rights and our data handling practices are governed by our Privacy Policy, incorporated by reference

• You authorize TenantSee to process your data for: service delivery, platform security, anonymized analytics, legal compliance, and service improvement

• You retain all ownership rights to your property data, tenant information, and uploaded documents

• This authorization does not grant Pixel Perfect Software Inc. rights to sell, license, or commercialize your identifiable data to third parties

• You represent that you have lawful authority to provide tenant data and have obtained necessary consents under applicable privacy laws

• We maintain regular backups of all platform data. We recommend users retain copies of critical documents

• We will notify you of any data breaches affecting your personal information within 72 hours of discovery

• We commit to maintaining 99.5% platform uptime calculated monthly, excluding scheduled maintenance and force majeure events

• Scheduled maintenance will be announced at least 48 hours in advance during off-peak hours when possible

• Service credits of 10% of monthly subscription fees apply for each full 4-hour period of unscheduled downtime beyond our SLA

• Service credits are your sole remedy for availability failures and must be requested within 30 days

• Third-party service failures (Stripe, AWS, internet providers) are not counted against our uptime commitment

• Service level commitments do not apply to beta features or preview functionality

• TenantSee, our logo, and all related trademarks, service marks, and trade names are owned by Pixel Perfect Software Inc.

• You may not reproduce, distribute, modify, or create derivative works of our platform without express written permission

• You grant us a limited, non-exclusive license to use, display, and process content you submit solely for the purposes described in the Data Processing Authorization section

• You retain all ownership rights to your property data, tenant information, and uploaded documents

• Report intellectual property infringement to [email protected] with detailed information and supporting documentation

• TenantSee provides technology tools and does not provide legal, financial, tax, or real estate advice

• Any information or suggestions provided through our platform are for informational purposes only and do not constitute professional advice

• You should consult qualified professionals (lawyers, accountants, real estate agents) for advice specific to your situation

• Users remain solely responsible for compliance with all applicable landlord-tenant laws, building codes, safety regulations, and licensing requirements

• Landlord-tenant law varies significantly by province. Automated calculations and templates are general-purpose tools and may not reflect your specific situation

• We do not verify the accuracy of user-submitted information or guarantee compliance with legal requirements

• Canadian consumers have rights under provincial consumer protection legislation that cannot be waived by these terms

• Nova Scotia residents: This contract is subject to the Nova Scotia Consumer Protection Act

• Quebec residents: You have a 10-day cooling-off period. This contract is governed by the Quebec Civil Code and Consumer Protection Act

• Ontario residents: This contract is subject to the Consumer Protection Act, 2002

• British Columbia residents: This contract is subject to the Business Practices and Consumer Protection Act (as amended by Bill 4, 2025)

• Unfair contract terms that are unconscionable or grossly one-sided may be unenforceable under provincial legislation

• Business Users acknowledge that consumer protection provisions intended for personal use may not apply to commercial activities

• TenantSee complies with Canada's Anti-Spam Legislation (CASL) for all electronic communications

• Transactional messages are sent based on your existing business relationship and do not require separate marketing consent

• Marketing communications require your express opt-in consent. We will not send marketing messages without your consent

• Every marketing message includes: sender identification, our contact information, and a working unsubscribe mechanism

• We process unsubscribe requests within 10 business days

• We are committed to making our platform accessible in compliance with applicable legislation, including the Accessible Canada Act

• We strive to meet Web Content Accessibility Guidelines (WCAG) 2.1 AA standards where technically feasible

• If you encounter accessibility barriers, please contact us at [email protected] for assistance

• Ontario users: We comply with the Accessibility for Ontarians with Disabilities Act (AODA) requirements

• Accessibility accommodations will be provided at no additional cost where reasonably possible

• We are not liable for service delays, failures, or unavailability due to circumstances beyond our reasonable control

• Force majeure events include: natural disasters, pandemics, government actions, war, terrorism, labour disputes, and infrastructure failures

• Third-party service provider failures constitute force majeure events

• Subscription fees will not be prorated for disruptions lasting less than 7 consecutive days

• Extended force majeure events (over 14 days) may entitle users to subscription refunds for the affected period

• For Business Users: Total aggregate liability shall not exceed the greater of (a) fees paid in the preceding 12 months, or (b) CAD $500

• This limitation does not apply to: death or personal injury from negligence, fraud, gross negligence, willful misconduct, breach of confidentiality, or data breaches from our failure to implement reasonable security

• We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages

• For Consumer Users: Our liability is limited to the extent permitted by applicable consumer protection legislation

• Consumer Users retain all rights under applicable consumer protection legislation, including implied warranties and unfair practice protections

• Nothing limits our liability for negligence causing loss or damage, misrepresentation, or breach of obligations that cannot be waived under consumer protection law

• Some jurisdictions do not allow certain liability limitations. If these laws apply to you, some limitations above may not apply

• You agree to indemnify, defend, and hold harmless Pixel Perfect Software Inc. and its officers, directors, employees, and agents from claims arising from:

• • Your use of our services in violation of these terms or applicable law

• • Your breach of any representation, warranty, or obligation in these terms

• • Your violation of any third-party rights, including intellectual property or privacy rights

• • Any content you submit, upload, or transmit through our platform

• • Your discriminatory conduct on the platform in violation of human rights legislation

• This indemnification does not apply where claims arise primarily from our negligence or breach of contract

• Consumer Users: This indemnification applies only to the extent permitted by applicable consumer protection legislation

• You may terminate your account at any time through your account settings or by contacting [email protected]

• We may suspend or terminate your account immediately for: material breach, non-payment, violation of law, or suspected fraudulent activity

• We will provide 30 days' written notice before termination for non-material breaches, giving you opportunity to cure

• If we terminate your account without cause, you will receive a pro-rated refund of any prepaid subscription fees

• We will provide access to export your data for 30 days following termination, after which data may be permanently deleted

• Tenant data entered by landlords is retained for applicable retention periods even after the landlord's account is terminated

• We reserve the right to delete accounts inactive for more than 12 months after providing 60 days' notice

• Before initiating formal proceedings, you agree to contact [email protected] to attempt good faith resolution for at least 30 days

• For Business Users: Disputes resolved through binding arbitration administered by the ADR Institute of Canada, conducted in English in Nova Scotia

• For Business Users: The arbitrator's decision is final and binding. Either party may bring claims in small claims court as an alternative

• For Consumer Users: You retain the right to resolve disputes through provincial small claims court or civil court in your province of residence

• Consumer Users cannot be required to arbitrate and retain the right to participate in class action lawsuits

• All users retain the right to file complaints with the Privacy Commissioner of Canada or provincial privacy commissioners

• We may modify, suspend, or discontinue any aspect of our services with 90 days' written notice

• Material changes (fees, data use, liability, core functionality) require 60 days' notice. You may terminate without penalty if you disagree

• In the event of business sale, merger, or acquisition, these terms will transfer to the successor entity with 30 days' user notification

• If we discontinue services permanently, we will provide 6 months' notice and assistance with data migration

• Service modifications will not materially diminish core functionality without appropriate notice and transition support

• These Terms of Service are governed by the federal laws of Canada and the provincial laws of Nova Scotia

• For Business Users: Disputes not subject to arbitration will be resolved in the courts of Nova Scotia

• For Consumer Users: Disputes may be brought in the courts of your province of residence or in Nova Scotia, at your option

• If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect

• These terms, together with our Privacy Policy, constitute the entire agreement between you and Pixel Perfect Software Inc. regarding your use of TenantSee

• This Agreement has been prepared in English. Les parties ont demande que cette convention soit redigee en anglais.