Terms of Service

1. Contact Information & Legal Notice

• Company: Pixel Perfect Software Inc. (federally incorporated under the Canada Business Corporations Act), operating the TenantSee platform
• Business Address: Pixel Perfect Software Inc., Nova Scotia, Canada (full registered address available upon request)
• Legal Contact: [email protected]
• Customer Support: [email protected]
• For urgent legal matters, please mark your email subject as "URGENT LEGAL MATTER"

2. Acceptance of Terms & Electronic Agreement

• By accessing, registering for, or using TenantSee, you agree to be legally bound by these Terms of Service
• You acknowledge that you have read, understood, and agree to be bound by these terms and our Privacy Policy
• If you do not agree to these terms, you must immediately discontinue use of our services
• These terms are effective as of the date you first access our services or create an account
• Electronic acceptance has the same legal effect as a written signature under Canadian provincial Electronic Transactions Acts and PIPEDA
• You confirm that you have the legal authority to enter into this agreement on behalf of yourself or your organization

3. User Categories

• Business Users are landlords, property managers, and other individuals or entities using TenantSee primarily for commercial rental property management purposes
• Consumer Users are tenants and other individuals using TenantSee primarily for personal, family, or household purposes
• Where these terms distinguish between Business Users and Consumer Users, the applicable provisions are clearly identified

4. Description of Service & Business Model

• TenantSee is a rental property management platform serving landlords, property managers, and tenants across Canada
• We provide tools for property management, tenant records, financial tracking, online rent collection through Stripe, maintenance requests, document storage, and notifications
• Our revenue model includes: (1) monthly subscription fees for platform access, and (2) a flat platform fee of CAD $1.99 per successful rental payment collected through our online rent collection feature (auto-pay)
• Online rent collection (auto-pay) uses Pre-Authorized Debit (PAD), processed via Stripe ACSS Debit. It is offered in Canadian dollars only and is available on the Growth plan and above. Tenant participation is optional and requires the tenant to authorize a PAD mandate
• Payment Processing: TenantSee is not a payment processor and does not hold rent. Each auto-pay payment is a charge on the landlord's own Stripe account: the funds go to the landlord's Stripe balance and Stripe pays them out to the landlord's bank account. TenantSee receives only the platform fee
• We use third-party service providers to run TenantSee, including Stripe (payments), Amazon Web Services (file storage), Plunk (email), Sentry (error monitoring) and Mixpanel (product analytics, with your consent). Our Privacy Policy lists them
• Services may include beta features, integrations, and add-on modules subject to additional terms

5. User Eligibility & Account Requirements

• You must be at least 18 years old and have the legal capacity to enter into binding contracts in your jurisdiction
• You must provide accurate, complete, and current information when creating your account and keep this information updated
• You are solely responsible for maintaining the confidentiality and security of your login credentials
• You must immediately notify us at [email protected] of any unauthorized access to your account or suspected security breach
• You are fully responsible for all activities that occur under your account, whether authorized by you or not
• One person or entity may not maintain multiple accounts without our express written permission
• Business Users must ensure they have proper licensing and regulatory compliance for property management in their jurisdiction

6. Acceptable Use & Prohibited Activities

• You may not use our service for any illegal, unauthorized, or prohibited purposes under applicable law
• You may not transmit viruses, malware, or other harmful code
• You may not attempt to gain unauthorized access to our systems, other users' accounts, or third-party systems
• You may not discriminate based on protected characteristics under the Canadian Human Rights Act or applicable provincial human rights codes
• You may not post, transmit, or distribute spam or unsolicited communications
• You may not use automated tools, bots, or scripts to access our services without explicit written permission
• You may not reverse engineer, decompile, or attempt to discover our source code
• You may not use our services to process payments for illegal activities

7. Payment Terms, Fees & Taxes

• Subscription fees are billed monthly in advance. All fees are quoted in Canadian dollars
• All fees exclude applicable sales taxes (GST/HST/PST/QST), calculated based on your province of residence
• A flat platform fee of CAD $1.99 applies to each successful rental payment collected through our online rent collection feature, paid by the landlord and deducted from the payout, in addition to standard Stripe processing fees
• No platform fee is charged on failed payments. When a landlord refunds a payment through TenantSee, the platform fee is returned in proportion to the refund
• Pre-authorized debit payments typically take about 5 business days to clear, then Stripe pays them out to the landlord's bank account on its payout schedule. TenantSee does not automatically retry failed charges
• Tenant disputes (PAD): under Payments Canada Rule H1, a tenant may ask their bank to reverse a pre-authorized debit from a personal account within 90 days, on the grounds set out in the rule. If a dispute is decided against the landlord, the disputed amount and Stripe's dispute fee are taken from the landlord's Stripe account
• To use online rent collection, landlords complete Stripe's onboarding, in which Stripe verifies their identity and business under its own obligations. TenantSee does not itself verify identity
• We may change pricing with 60 days' notice. You may cancel without penalty if you disagree with a price change
• You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period
• Refunds are available where required by law, if we materially reduce core features of your paid plan, if we fail to cure a material breach of these terms within 30 days of notice, or if we terminate your account without cause
• Contact [email protected] about any disputed subscription charge and we will investigate it in good faith
• If a subscription payment fails, you have a 7-day grace period to update your payment method, after which we may restrict paid features until payment succeeds

8. Data Processing Authorization & Security

• Your privacy rights and our data handling practices are governed by our Privacy Policy, incorporated by reference
• You authorize TenantSee to process your data for service delivery, platform security, meeting our legal obligations, and service improvement, as described in our Privacy Policy
• You retain all ownership rights to your property data, tenant information, and uploaded documents
• This authorization does not grant Pixel Perfect Software Inc. rights to sell, license, or commercialize your identifiable data to third parties
• You represent that you have lawful authority to provide tenant data and have obtained necessary consents under applicable privacy laws
• We recommend users retain copies of critical documents
• If a breach of security safeguards involving your personal information creates a real risk of significant harm, we will notify you as soon as feasible, as privacy law requires

9. Intellectual Property Rights & Content

• TenantSee, our logo, and all related trademarks, service marks, and trade names are owned by Pixel Perfect Software Inc.
• You may not reproduce, distribute, modify, or create derivative works of our platform without express written permission
• You grant us a limited, non-exclusive license to use, display, and process content you submit solely for the purposes described in the Data Processing Authorization section
• You retain all ownership rights to your property data, tenant information, and uploaded documents
• Report intellectual property infringement to [email protected] with detailed information and supporting documentation

10. Professional Standards & Disclaimer of Advice

• TenantSee provides technology tools and does not provide legal, financial, tax, or real estate advice
• Any information or suggestions provided through our platform are for informational purposes only and do not constitute professional advice
• You should consult qualified professionals (lawyers, accountants, real estate agents) for advice specific to your situation
• Users remain solely responsible for compliance with all applicable landlord-tenant laws, building codes, safety regulations, and licensing requirements
• Landlord-tenant law varies significantly by province. Automated calculations and templates are general-purpose tools and may not reflect your specific situation
• We do not verify the accuracy of user-submitted information or guarantee compliance with legal requirements

11. Canadian Consumer Protection

• Canadian consumers have rights under provincial consumer protection legislation that cannot be waived by these terms
• Nova Scotia residents: This contract is subject to the Nova Scotia Consumer Protection Act
• Quebec residents: Your rights under the Civil Code of Québec and Quebec's Consumer Protection Act apply
• Ontario residents: This contract is subject to the Consumer Protection Act, 2002
• British Columbia residents: This contract is subject to the Business Practices and Consumer Protection Act
• Unfair contract terms that are unconscionable or grossly one-sided may be unenforceable under provincial legislation
• Business Users acknowledge that consumer protection provisions intended for personal use may not apply to commercial activities

12. Email Communications (CASL)

• TenantSee sends service-related emails only, such as account security, invitations, payment and lease notifications. We do not send marketing emails
• Transactional messages are sent based on your existing business relationship and do not require separate marketing consent
• Marketing communications require your express opt-in consent. We will not send marketing messages without your consent
• Every marketing message includes: sender identification, our contact information, and a working unsubscribe mechanism
• We process unsubscribe requests within 10 business days

13. Accessibility & Accommodation

• We design TenantSee to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and test against it, but we don't claim full conformance. If you encounter a barrier, tell us and we will work to fix it
• If you encounter accessibility barriers, please contact us at [email protected] for assistance
• Accessibility accommodations will be provided at no additional cost where reasonably possible

14. Force Majeure & Service Disruptions

• We are not liable for service delays, failures, or unavailability due to circumstances beyond our reasonable control
• Force majeure events include: natural disasters, pandemics, government actions, war, terrorism, labour disputes, and infrastructure failures
• Third-party service provider failures constitute force majeure events
• Subscription fees will not be prorated for disruptions lasting less than 7 consecutive days
• Extended force majeure events (over 14 days) may entitle users to subscription refunds for the affected period

15. Limitation of Liability & Disclaimers

• For Business Users: Total aggregate liability shall not exceed the greater of (a) fees paid in the preceding 12 months, or (b) CAD $500
• This limitation does not apply to: death or personal injury from negligence, fraud, gross negligence, willful misconduct, breach of confidentiality, or data breaches from our failure to implement reasonable security
• We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages
• For Consumer Users: Our liability is limited to the extent permitted by applicable consumer protection legislation
• Consumer Users retain all rights under applicable consumer protection legislation, including implied warranties and unfair practice protections
• Nothing limits our liability for negligence causing loss or damage, misrepresentation, or breach of obligations that cannot be waived under consumer protection law
• Some jurisdictions do not allow certain liability limitations. If these laws apply to you, some limitations above may not apply

16. Indemnification & User Responsibilities

• You agree to indemnify, defend, and hold harmless Pixel Perfect Software Inc. and its officers, directors, employees, and agents from claims arising from:
  • Your use of our services in violation of these terms or applicable law
  • Your breach of any representation, warranty, or obligation in these terms
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any content you submit, upload, or transmit through our platform
  • Your discriminatory conduct on the platform in violation of human rights legislation
• This indemnification does not apply where claims arise primarily from our negligence or breach of contract
• Consumer Users: This indemnification applies only to the extent permitted by applicable consumer protection legislation

17. Account Termination & Suspension

• You may cancel your subscription at any time from your billing settings, and close your account by contacting [email protected]
• We may suspend or terminate your account immediately for: material breach, non-payment, violation of law, or suspected fraudulent activity
• We will provide 30 days' written notice before termination for non-material breaches, giving you opportunity to cure
• If we terminate your account without cause, you will receive a pro-rated refund of any prepaid subscription fees
• After termination, you can request an export of your data by contacting [email protected]
• Tenant data entered by landlords is retained for applicable retention periods even after the landlord's account is terminated
• We reserve the right to delete accounts inactive for more than 12 months after providing 60 days' notice

18. Dispute Resolution

• Before initiating formal proceedings, you agree to contact [email protected] to attempt good faith resolution for at least 30 days
• For Business Users: Disputes resolved through binding arbitration administered by the ADR Institute of Canada, conducted in English in Nova Scotia
• For Business Users: The arbitrator's decision is final and binding. Either party may bring claims in small claims court as an alternative
• For Consumer Users: You retain the right to resolve disputes through provincial small claims court or civil court in your province of residence
• Consumer Users cannot be required to arbitrate and retain the right to participate in class action lawsuits
• All users retain the right to file complaints with the Privacy Commissioner of Canada or provincial privacy commissioners

19. Business Continuity & Service Changes

• We may change or remove features of TenantSee. If a change materially reduces the core features of a plan you pay for, we will give you 30 days' notice, and you may cancel and receive a pro-rated refund of prepaid fees
• Material changes to fees, data use or liability require 60 days' notice. You may terminate without penalty if you disagree
• In the event of a business sale, merger, or acquisition, these terms may transfer to the successor entity, and we will notify you
• If we discontinue TenantSee permanently, we will give you 60 days' notice, provide an export of your data on request, and refund prepaid fees for the unused period

20. Governing Law & Jurisdiction

• These Terms of Service are governed by the federal laws of Canada and the provincial laws of Nova Scotia
• For Business Users: Disputes not subject to arbitration will be resolved in the courts of Nova Scotia
• For Consumer Users: Disputes may be brought in the courts of your province of residence or in Nova Scotia, at your option
• If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect
• These terms, together with our Privacy Policy, constitute the entire agreement between you and Pixel Perfect Software Inc. regarding your use of TenantSee
• This Agreement has been prepared in English. Les parties ont demandé que cette convention soit rédigée en anglais.

Questions About These Terms

If you have questions about these Terms of Service or need clarification on any point, please contact us:

• Email: [email protected]
• Subject Line: Terms of Service Inquiry

Updates to Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or service offerings. Material changes (including changes to fees, data use, or liability) require 60 days' notice. If you disagree with material changes, you may terminate your account without penalty before they take effect. Your continued use of TenantSee after the notice period constitutes acceptance of the new terms.

Last updated: October 1, 2026

Thank You for Using TenantSee

By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We appreciate your trust in TenantSee to help manage your rental properties and tenancy relationships.