Find your lease and documents

Your Home page holds the details of your lease, and Documents holds the files your landlord has shared with you.

Your lease on Home

The Your home card shows:

• The unit, building and address
• Your Rent and the day of the month it's due
• Your Deposit, if your landlord has recorded one
• The Lease dates, or the start date and "month to month" if there's no end date
• The unit's bedrooms, bathrooms and size
• Lives with, if you share the lease: the names of the other people on it
• Your landlord: the company you rent from, and your building manager's name, email and phone number, so you always know who to reach
• Your Emergency contact. You can edit your own name and phone number there by choosing the edit icon

If your Home says "No unit yet", your landlord hasn't added you to a unit.

Sharing a lease

Your landlord can put more than one person on a lease. If you live with a co-tenant:

• One rent charge for the lease. Payments and your Home show the same monthly rent charge, with the names of everyone living there. You each see it; unless your landlord splits the rent between you, you each owe all of it.
• A split rent. If your landlord splits the rent, your Home shows Your share (for example $900 of $1,800) and your own status, and each roommate's name with one status: Paid, On its way, Due or Late. You never see what a roommate has paid or owes. If you pay no part of the split, you see where the household stands, without an amount. A split lease is paid by hand, so it has no auto-pay: your landlord records each person's payment.
• Names only. You can see the names of the people you share the lease with, but nothing else about them: not their contact details, payments or bank details.
• Auto-pay is the lease's. A lease has one auto-pay, set up by one person, and it takes the whole amount, rent and any other charges, from that person's bank account. If someone else on your lease set it up, your Home says so, and you don't need your own. If you set it up, the whole amount comes out of your account, not just your share: settle up with the people you share the lease with directly. A lease is either split or on auto-pay, never both. See Set up auto-pay as a tenant.
• Reminders. Each person living on the lease can get the rent reminder emails.
• If you move out and others stay. Your rent charges stop with the month you leave. You see, and owe, only the months you lived there; later months belong to the people still living there, and you no longer see who they are.

If you're named on a lease as a guarantor, you don't live in the unit. Your Home shows the lease you stand behind and any documents your landlord shares with you; there are no rent charges, repair requests or messages for you.

When your lease ends

A fixed term's end date doesn't end the tenancy on its own. If you stay, you keep renting on the same terms, and the monthly rent charge keeps coming until your landlord records a move-out. You get an email about 90, 60 and 30 days before your lease ends. To turn these off, switch off Lease expiring in Settings → Notifications.

Find your documents

Open Documents in the sidebar (on a phone, it's in the bar at the bottom) for the files your landlord has shared with you, such as your lease agreement. Open a document, then choose Download. Your Home also lists the latest few, each with its category and the date it was added.

You get a notification when a landlord shares a document with you, and you can turn it off with Document shared in Settings → Notifications.

You only see documents your landlord has shared with you. If one is missing, ask your landlord to share it.

Related articles

• See your payments and receipts

  Check what rent is due, see every payment on record, and download or find your receipts.

• Send a repair request

  Tell your landlord what needs fixing, add photos, follow the request until it's done, and reopen it if it isn't fixed.

• For tenants

  A short guide to what you can do on TenantSee as a tenant, with a link to the steps for each task.

Still stuck?

Email [email protected] or use the contact form.

Questions about your rent or repairs go to your landlord, not to TenantSee.