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Overview

Welcome to TenantSee! Your landlord has invited you to the platform so you can submit maintenance requests, view your payments, access important documents, and manage your account — all in one place.

Getting Started

When your landlord adds you as a tenant, you'll receive a welcome email with a link to set up your account. If you already have a TenantSee account, you'll be automatically connected.

To create your account:

1. Click the link in your welcome email
2. Set up your password (or register a passkey for passwordless login)
3. Verify your email address
4. You're in!

Your Dashboard

After signing in, your dashboard gives you a quick overview of your rental information. The Property Info section shows details about your current unit, including:

• Building name and address
• Monthly rent, rent due date, and deposit amount
• Unit details (bedrooms, bathrooms, square footage)
• Building manager contact — Your building manager's name, email, and phone number, so you always know who to reach
• Emergency contact — You can edit your own emergency contact name and phone number directly from the dashboard by clicking the edit icon

From the sidebar, you can access:

• Home — Your tenant dashboard
• Maintenance — Submit and track repair requests
• Payments — View your payment history
• Documents — Access shared documents
• Settings — Manage your account

Submitting a Maintenance Request

Need something fixed? Here's how to let your landlord know:

1. Click Maintenance in the sidebar
2. Click New Request
3. Select the Unit (auto-selected if you only rent one)
4. Describe the issue in the Description field
5. Optionally choose a Category (Plumbing, Electrical, HVAC, Appliance, Structural, Cosmetic, or Other)
6. Optionally set the Priority (Low, Medium, High, or Urgent) — defaults to Medium
7. Submit your request

Your request starts as Pending. Your landlord will update the status as they review and address the issue. You can check back anytime to see the current status.

Viewing Your Payments

The Payments section shows a history of payments your landlord has recorded for you. Each entry shows the amount, date, status (Pending, Settled, Failed, Refunded, or Disputed), payment method, and any notes.

Setting Up Auto-Pay

If your landlord uses TenantSee's online rent collection, they may invite you to set up auto-pay. Auto-pay debits rent from your bank account automatically each month — no cheques, no e-transfers, no missed due dates.

How it works:

1. You'll receive an invitation email from TenantSee. The link is good for 7 days
2. Click the link, confirm your email, and you'll be redirected to a secure Stripe page
3. Sign in to your bank, choose the account you want to use, and authorize the Pre-Authorized Debit (PAD) mandate
4. Either you're verified instantly, or your bank will receive two small deposits (typically in 1–2 business days) that you'll need to verify via a link Stripe emails you
5. You'll get a confirmation email when auto-pay is active. Rent is debited automatically on each rent due date

A few things to know:

• TenantSee never sees your bank account number. All banking details are collected, verified, and stored by Stripe — we only see the bank name and the last 4 digits.
• The full rent amount appears on your bank statement. Your landlord pays a small platform fee out of their payout — your statement shows you only paid rent.
• You can cancel anytime through your bank. Under Canadian banking rules, you can revoke a PAD mandate with your bank at any time. Let your landlord know if you do, so you can arrange another way to pay.
• You have 90 days to dispute any debit with your bank, no questions asked. This is a Canadian Payments Association rule (Rule H1) for personal accounts.
• Failed charges don't auto-retry. If a charge fails (insufficient funds, account issue, etc.), both you and your landlord are notified by email. Reach out to your landlord to coordinate the next step.

Accessing Documents

The Documents section shows files your landlord has shared with you — lease agreements, notices, receipts, and other important documents. Click on any document to download it.

Account Settings

Manage your personal account from Settings:

• Profile — Update your name, phone number, and profile photo
• Security — Change your password, set up two-factor authentication, or add a passkey
• Preferences — Switch between light and dark mode, and choose your preferred language

Tips

• Keep your email address up to date so you don't miss important notifications
• Set up two-factor authentication for extra security — see Securing Your Account
• When submitting a maintenance request, be as descriptive as possible to help your landlord diagnose the issue quickly

Related Articles

• Securing Your Account — Set up 2FA and passkeys
• Maintenance Requests — More details on the maintenance system
• Profile & Preferences — Customize your account