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Overview

TenantSee's maintenance system helps you track repair and service requests from submission to resolution. Both landlords and tenants can create requests, and every request tracks its status, priority, category, and costs.

Creating a Request (Landlord)

As a landlord or team member:

1. Navigate to Maintenance in the sidebar
2. Click the + button
3. Select the Unit and Tenant
4. Enter a Description of the issue
5. Set the Status (defaults to Pending)
6. Click Save

Submitting a Request (Tenant)

Tenants can submit maintenance requests from their own dashboard:

1. Navigate to Maintenance in the sidebar
2. Click New Request
3. Select the Unit (auto-selected if you only have one)
4. Describe the issue in the Description field
5. Optionally choose a Category and Priority
6. Submit the request

Tenant-submitted requests are always created with a Pending status.

Status Tracking

Every maintenance request moves through these statuses:

• Pending — Request submitted, awaiting review
• In Progress — Work has started on the issue
• Completed — Issue resolved
• Cancelled — Request was cancelled

Priority Levels

Priorities help you triage and organize your workload:

• Low — Minor issues, no urgency
• Medium — Standard maintenance (default)
• High — Needs prompt attention
• Urgent — Requires immediate action

Categories

Categorize requests to identify trends and recurring issues:

• Plumbing — Leaks, clogs, water damage
• Electrical — Wiring, outlets, lighting
• HVAC — Heating, ventilation, air conditioning
• Appliance — Fridge, stove, washer/dryer
• Structural — Walls, floors, ceilings, doors
• Cosmetic — Paint, fixtures, minor finishes
• Other — Anything that doesn't fit the above

Request Detail Page

Click on any maintenance request to view its full details:

• Request Details — Description, category, and dates
• Status & Cost — Current status, assigned team member, estimated cost, and actual cost
• Property Info — Unit and building details
• Tenant Info — Who submitted the request

Cost Tracking

Track the financial impact of maintenance work:

• Estimated Cost — Set an estimate before work begins
• Actual Cost — Record the final cost after completion

Editing a Request

To update a maintenance request after it's been created:

1. Open the request from the Maintenance page
2. Click the Edit button on the request detail page
3. Update any of the following fields:
   • Status — Move the request through its lifecycle
   • Priority — Adjust urgency as needed
   • Category — Recategorize the issue
   • Assigned To — Assign or reassign a team member
   • Estimated Cost — Set or revise the cost estimate
   • Actual Cost — Record the final cost after work is done
   • Resolution Notes — Describe how the issue was resolved
4. Click Save

Assigning Requests

You can assign a maintenance request to a specific team member, making it clear who is responsible for resolving the issue. The assigned person is visible on the request detail page.

Related Articles

• Managing Units — Maintenance requests are linked to units
• Tenant Guide — How tenants submit maintenance requests